Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase a package, or contact us. This may include:

• Name and contact information (email address, phone number)
• Payment and billing information
• Package preferences and lottery history
• Communications with our support team

2. Age Verification

We only provide services to individuals 18 years of age and older. We may collect and verify age information to ensure compliance with Australian gambling laws. If we discover that a person under 18 has provided personal information, we will promptly delete such information and terminate their account.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our lottery services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Comply with legal and regulatory requirements
• Detect and prevent fraud and abuse

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist in our operations (under strict confidentiality)

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Complain about our handling of your personal information

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the contact form on our website.